SMS Terms & Conditions

Effective Date: 6/12/2025

1. Program Description

DCIT LLC (we, us, our) offers an SMS text messaging program to provide our customers with important updates regarding their services, appointments, and billing information. By opting in to our SMS program, you agree to receive text messages from us at the phone number you provide.

2. Consent to Receive Messages

By providing your phone number and opting in to our SMS program through any of the following methods, you consent to receive text messages from DCIT LLC:

• Checking the SMS consent box on our contact form at dcitllc.com
• Providing your phone number during the payment process at our Zoho billing portal
• Verbally consenting during a phone call with our team
• Responding YES to an opt-in text message

Primary Opt-in Location: DCIT LLC Zoho Billing Portal

3. Message Frequency and Content

Message frequency varies based on your account activity and preferences. You may receive messages about:

• Service appointment reminders and confirmations
• Billing notifications and payment confirmations
• Important service updates and outage notifications
• Account security alerts
• Customer service follow-ups

4. Message and Data Rates

Standard message and data rates may apply. DCIT LLC does not charge for SMS messages, but your mobile carrier may charge you for receiving text messages according to your service plan. Please contact your mobile carrier for details about your messaging plan.

5. Opt-Out Instructions

You can opt out of receiving SMS messages from DCIT LLC at any time by:

• Texting STOP to any message you receive from us
• Calling us at (833) 324-8552
• Emailing us at [email protected]

After you opt out, you will receive a one-time confirmation message and will not receive any further SMS messages from us unless you opt in again.

6. Opt-In Instructions

To opt back in after opting out, you can:

• Text START to the number you received messages from
• Re-submit our contact form with SMS consent
• Contact us directly to re-subscribe

7. Help and Support

For help with our SMS program:

• Text HELP to any message you receive from us
• Call us at (833) 324-8552
• Email us at [email protected]

8. Privacy and Data Protection

Your privacy is important to us. We will not sell, rent, or share your phone number or any information obtained through our SMS program with third parties for their marketing purposes. We may share your information with service providers who help us operate our SMS program, but only as necessary to provide our services.

For more information about how we handle your personal information, please review our Privacy Policy.

9. Supported Carriers

Our SMS program is compatible with major U.S. mobile carriers including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Metro PCS, U.S. Cellular, and others. DCIT LLC is not responsible for delays in message delivery that are outside of our control.

10. Terms Modifications

We reserve the right to modify these SMS Terms & Conditions at any time. We will notify you of any material changes by posting the updated terms on our website. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the updated terms.

11. Contact Information

If you have any questions about our SMS program or these terms, please contact us:

12. TCPA Compliance

DCIT LLC complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations regarding SMS messaging. We only send messages to phone numbers that have provided explicit consent, and we maintain records of all opt-in and opt-out requests.